The frontline services that Council’s provide keep communities functioning on a daily basis. They are the most visible face of their local authority, whether they are housing, school meals, building cleaning, homecare, sports and leisure, refuse collection, street cleansing, recycling, transport, highways maintenance or street lighting. This category seeks entries from local authority service teams who have showed creativity and innovation in their service provision with a clear outcome in an improved service to residents and proven satisfaction despite budget constraints.
Judges will be looking for evidence of leadership in addressing the challenges facing Council services whether through reduced budgets, rising demand or implementation of new legislation. They will seek examples of creativity, entrepreneurship and innovation in overcoming these challenges to ensure residents receive an improved service. They will need examples of increased customer satisfaction or evidence that planned outcomes have been met.