A digital approach to organisational transformation should be at the centre of shaping local government structure, services, strategy and culture. It is core to transforming an organisation, changing culture, focusing service delivery on the front line, and streamlining the back office. Advances in technology help to improve efficiency in quality services at a time of higher public expectations and stagnant budgets. Sustaining significant transformation is difficult to achieve. In this category local authority teams are invited to enter examples of digital innovation that have led to the successful transformation of a service, a department or an organisation.
Judges will be looking for examples of significant improvements in the delivery of quality services as a consequence of innovation and digital transformation.